Pathway 01
DELV Analysis
A deep operational diagnostic that reveals exactly where your business's opportunities and gaps live.
What is a DELV Analysis?
DELV is our proprietary framework for studying how a business creates (or loses) value across the entire customer lifecycle — from first awareness through lifelong ownership.
We analyze your operations across every department: sales, F&I, service, parts, and marketing — mapping where customers are falling through the cracks and where the biggest growth opportunities sit.
The result is a comprehensive, interactive report that gives you and your team a clear picture of where you stand — and a roadmap for where to go next.
Full-Spectrum Diagnostic
Every department, every touchpoint, every opportunity — mapped and measured.
Interactive Deliverables
3D visualizations, star charts, and data dashboards that make the complex clear.
Actionable Roadmap
Not just what's wrong — a clear plan for what to do about it, prioritized by impact.
Operator-to-Operator
Built by people who've run businesses — not by consultants watching from the outside.
How It Works
The DELV process
Discovery
We learn about your store — your team, your market, your challenges. An initial conversation to understand the landscape.
Data & Observation
We study your financials, processes, customer data, and team dynamics. On-site or remote — depending on what you need.
Analysis & Mapping
We build your DELV profile — star charts, lifecycle maps, and department breakdowns that tell the full story.
Delivery & Roadmap
You receive an interactive report with clear priorities. We walk through it together and help you decide what comes next.
See It In Action
Explore a real DELV report
This is what a DELV analysis delivers — an interactive, data-rich report covering every dimension of your business. Click through the demo below.
See where your business really stands.
A DELV analysis is the first step in the Ownex journey. Let's talk about your store.
