Privacy Policy
What we collect
When you use Ownex services — including our website, platform, and tools — we may collect:
- Account information: name, email address, phone number, dealership name, and role when you create an account or contact us.
- Usage data: pages visited, features used, device type, browser, IP address, and referring URL. We use this to improve our products.
- Dealership data: operational and performance data you provide or connect through integrations (DMS exports, financial reports, etc.) for analysis through our DELV and platform tools.
- Communications: messages you send us through email, chat, or contact forms.
- Cookies: we use essential cookies for authentication and preferences. We use analytics cookies (which you can opt out of) to understand how people use the site.
How we use it
- To provide, maintain, and improve our services.
- To communicate with you about your account, support requests, or updates.
- To generate anonymized, aggregated benchmarks and industry insights. Your individual data is never shared in identifiable form without your explicit consent.
- To send you our newsletter or product updates, if you opted in. You can unsubscribe at any time.
What we don't do
- We do not sell your personal information. Ever.
- We do not share your dealership data with competitors, OEMs, or third parties without your explicit written consent.
- We do not use your data to build profiles for advertising networks.
Third-party services
We use a limited number of third-party services to operate:
- Vercel for hosting.
- HubSpot for CRM and email communications.
- Stripe for payment processing (we never store your full card details).
- Analytics tools for anonymized usage tracking.
Each of these providers maintains their own privacy policies and security practices. We only work with providers that meet industry-standard data protection requirements.
Your rights
You can request access to, correction of, or deletion of your personal data at any time by emailing hello@ownex.io. We will respond within 30 days. If you're located in the EU, UK, or California, you have additional rights under GDPR, UK GDPR, or CCPA respectively — just let us know and we'll accommodate.
Data retention
We keep your data for as long as your account is active or as needed to provide services. If you close your account, we delete your personal data within 90 days, except where we're legally required to retain it.
Terms of Service
Agreement
By accessing or using Ownex services — including our website at ownex.io, our platform at platform.ownex.io, and any related tools or services — you agree to these terms. If you don't agree, please don't use our services.
Your account
- You must provide accurate information when creating an account.
- You're responsible for maintaining the security of your account credentials.
- You're responsible for all activity that occurs under your account.
- You must be at least 18 years old to use our services.
Acceptable use
You agree not to:
- Use our services for any unlawful purpose or in violation of any applicable law.
- Attempt to gain unauthorized access to our systems, other users' accounts, or data you're not authorized to view.
- Reverse-engineer, decompile, or attempt to extract the source code of our software.
- Use automated tools to scrape, crawl, or extract data from our services without permission.
- Interfere with or disrupt the operation of our services.
Your data
You own your data. When you upload or input dealership information, financial data, or other content into our platform, you retain full ownership. We do not claim any ownership rights over your data. You grant us a limited license to use that data solely to provide and improve our services for you.
Our content
All Ownex content — including our website, platform UI, branding, articles, podcast episodes, frameworks (DELV, Star Chart, etc.), and software — is owned by Ownex and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.
Availability
We work hard to keep our services running, but we can't guarantee 100% uptime. We may occasionally need to perform maintenance or updates. We'll try to notify you in advance of any planned downtime.
Limitation of liability
Ownex provides tools, analysis, and consulting to help dealerships improve operations. However, business decisions are ultimately yours. We are not liable for business outcomes, lost revenue, or other consequential damages arising from the use of our services or recommendations. Our total liability is limited to the amount you've paid us in the 12 months preceding any claim.
Termination
Either party can terminate at any time. You can close your account by emailing hello@ownex.io. We may suspend or terminate your access if you violate these terms. Upon termination, your right to use the services ceases, but provisions that should survive (like data ownership and limitation of liability) will continue.
Changes
We may update these terms from time to time. If we make material changes, we'll notify you via email or a notice on our website. Continued use after changes constitutes acceptance.
Security
How we protect your data
We take the security of your data seriously. Dealership data is sensitive — we treat it that way.
- Encryption in transit: all data transmitted between your browser and our servers is encrypted using TLS 1.2+.
- Encryption at rest: data stored in our databases is encrypted at rest using AES-256.
- Authentication: passwords are hashed using bcrypt. Session tokens are signed JWTs with 24-hour expiration.
- Access control: role-based permissions ensure users only see data they're authorized to access. Admin and super-admin roles are tightly controlled.
- Infrastructure: our platform runs on Vercel's infrastructure with automatic DDoS protection, edge caching, and isolated serverless functions.
What we do operationally
- Dependencies are regularly updated and monitored for known vulnerabilities.
- Database backups are performed automatically and stored securely.
- We use environment-based secrets management — no credentials in code.
- Access to production systems is restricted to essential personnel.
Responsible disclosure
If you discover a security vulnerability in our services, please report it to hello@ownex.io. We ask that you:
- Give us reasonable time to address the issue before disclosing it publicly.
- Avoid accessing or modifying other users' data.
- Act in good faith to avoid disruption to our services.
We appreciate security researchers who help us keep our platform safe.
